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Legal notice

Legal Notice

1. Website Publisher

The website lolaluna.com is published by:

  • Legal Name: SARL Eléments Précieux
  • Registered Office: 21 Avenue du Languedoc, 34920 Le Crès, France
  • SIRET Number: 993 857 796 00011
  • VAT Number: FR10993857796
  • Director of Publication: Christophe MICHELANT
  • Contact: contact@lolaluna.com

2. Hosting

The website is hosted by:

  • Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada.

3. Intellectual Property

All designs, lingerie models, photographs, texts, and logos on this website are the exclusive property of SARL Eléments Précieux. Any reproduction or use without prior authorization constitutes an infringement under intellectual property laws.

4. Cookies and Personal Data

This website uses cookies to enhance your experience. To learn more about how we manage your data, please refer to our [Privacy Policy].

5. Dispute Resolution

In accordance with EU law, you can access the European Commission's Online Dispute Resolution (ODR) platform here: https://ec.europa.eu/consumers/odr.

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Unsure about your size? Our designs are crafted with stretchy and adjustable materials to perfectly embrace your curves. If you are between two sizes, we recommend choosing the larger one.

We encourage our customers to contact us if they are unsure about sizing before placing an order or if they have any other questions. 
However, exchanges and/or credits are very acceptable without any problem.

Return Policy

1. Right of Withdrawal

In accordance with current legislation, you have a period of 14 days from the receipt of your order to return a product. If this period has passed, we unfortunately cannot offer you a refund or exchange.

2. Return Conditions (Hygiene)

To be eligible for a return, your item must be unused, unworn, and in the same condition as you received it.

Important Note: Given the nature of our products (lingerie), items returned for hygiene reasons must strictly be in their original packaging, with all labels and protective strips intact. Any item that has been worn, washed, or damaged will not be refunded.

3. Exchanges

We replace items if they are defective, damaged, or if you need a different size. For an exchange, please email us at contact@lolaluna.com  and return your item to the address listed below.

4. Shipping and Return Costs

We do not provide prepaid return labels. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping costs of the order will not be included (except in the case of a defective product).

Return address :
Lola Luna sarl
315 Montée du Valadas
Sentier de la rouvine
30133 Les angles
France

Thanks for contacting us. We'll get back to you as soon as possible.

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