Contact information
- Trade name: LolaLuna Lingerie
- Phone number: +33 6 12 25 93 99
- Email: contact@lolaluna.com
- Physical address: ÉLÉMENTS PRÉCIEUX, 21 Avenue du Languedoc, 34920 Le Crès, France
- VAT number: FR10993857796
- N° Siren: 993857796
Any Question: contact@lolaluna.com
Unsure about your size? Our designs are crafted with stretchy and adjustable materials to perfectly embrace your curves. If you are between two sizes, we recommend choosing the larger one.
1. Right of Withdrawal
In accordance with current legislation, you have a period of 14 days from the receipt of your order to return a product. If this period has passed, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition as you received it.
Important Note: Given the nature of our products (lingerie), items returned for hygiene reasons must strictly be in their original packaging, with all labels and protective strips intact. Any item that has been worn, washed, or damaged will not be refunded.
We replace items if they are defective, damaged, or if you need a different size. For an exchange, please email us at contact@lolaluna.com and return your item to the address listed below.
We do not provide prepaid return labels. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping costs of the order will not be included (except in the case of a defective product).