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Private Collection at our Tailoring Atelier

We are delighted to offer private collection of your order directly at our tailoring atelier in Boulbon. To ensure a personalized and dedicated welcome, this service is available by appointment only.

📍 Atelier Address

ÉLÉMENTS PRÉCIEUX / LOLALUNA
ZA Du Colombier, 2 Rue des Lavandes
13150 Boulbon — France

🕒 Opening Hours (By appointment only)

  • Monday, Tuesday, Thursday, Friday: 9:00 AM – 3:00 PM
  • Wednesday: 9:00 AM – 12:00 PM
  • Saturday, Sunday & Public Holidays: Closed

📌 Scheduling & Collection Details

  • Once your order is confirmed, please contact us to schedule your collection time:
    • Via phone or WhatsApp (+33 6 12 25 93 99)
    • Via email (at least 72 hours in advance at contact@lolaluna.com)
  • You will only need to present your order confirmation email upon collection.

WhatsApp +33 6 12 25 93 99 contact@lolaluna.com

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Unsure about your size? Our designs are crafted with stretchy and adjustable materials to perfectly embrace your curves. If you are between two sizes, we recommend choosing the larger one.

We encourage our customers to contact us if they are unsure about sizing before placing an order or if they have any other questions.
However, exchanges and/or credits are very acceptable without any problem.

Return Policy

1. Right of Withdrawal

In accordance with current legislation, you have a period of 14 days from the receipt of your order to return a product. If this period has passed, we unfortunately cannot offer you a refund or exchange.

2. Return Conditions (Hygiene)

To be eligible for a return, your item must be unused, unworn, and in the same condition as you received it.

Important Note: Given the nature of our products (lingerie), items returned for hygiene reasons must strictly be in their original packaging, with all labels and protective strips intact. Any item that has been worn, washed, or damaged will not be refunded.

3. Exchanges

We replace items if they are defective, damaged, or if you need a different size. For an exchange, please email us at contact@lolaluna.com and return your item to the address listed below.

4. Shipping and Return Costs

We do not provide prepaid return labels. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping costs of the order will not be included (except in the case of a defective product).

Return address :
Elements Précieux (EURL) / Lola Luna
ZA du Colombier
2, rue des Lavandes
13150 Boulbon
France

Thanks for contacting us. We'll get back to you as soon as possible.

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